Privacy Policy

Last updated: 11 November 2026

This policy explains what information Shenzhen E-Reach Technology Co., Ltd. (“we”, “us”) collects when you use this website, why we collect it, and what rights you have. It applies to this website only; it does not cover third-party websites we link to.

1. Who we are

Shenzhen E-Reach Technology Co., Ltd.
Building 9, Row 1, Brick Factory Road, Hehua Community, Pinghu Street, Longgang District
Shenzhen 518000, China
Email: inquiry@ereachfoto.com

2. Information we collect

  • Inquiry details you submit: your name, company name, business email, phone / WhatsApp number, country, buyer type, destination port or city, your message, and the products and quantities you add to your inquiry list.
  • Technical data: your IP address and basic request information, used for rate limiting, security and diagnosing errors. Our hosting provider (Cloudflare) may process standard server logs on our behalf.
  • Inquiry list stored in your browser: products you add are stored in your browser’s localStorage. This stays on your device until you clear it or send the inquiry; it is not sent to us until you submit the form or contact us.

3. How we use it

  • To respond to your inquiry and prepare a quotation, including freight to your port.
  • To confirm stock, lead time, packing and shipping for an order you place.
  • To keep business records required for accounting, tax and export documentation.
  • To protect the website against spam, abuse and automated submissions.

Where data protection law requires a legal basis, we rely on: steps taken at your request before entering a contract (answering your inquiry and preparing a quotation); our legitimate interest in responding to business enquiries and keeping the website secure; and, once an order is placed, performance of that contract. We do not use your details for marketing without asking you first.

4. Who we share it with

We do not sell your personal information. We share only what is necessary with service providers that help us operate the site and answer inquiries:

  • Cloudflare — website hosting, security and content delivery.
  • Resend — delivery of inquiry notification and confirmation emails.

These providers may process data outside your country. Where that happens, we rely on appropriate safeguards such as the standard contractual clauses approved by the European Commission or the EU-US Data Privacy Framework, as applicable to that provider. We may also disclose information if required by law or to protect our legal rights.

If you choose to contact us through WhatsApp, your message is handled by Meta under its own privacy policy. We only see what you send us there.

5. Cookies and local storage

This website does not use advertising or analytics cookies. We use browserlocalStorage only to remember the products in your inquiry list. You can clear it at any time through your browser settings or the “Clear list” button.

6. How long we keep it

We keep personal information only for as long as we need it:

  • Inquiries and quotations: up to 24 months after our last contact with you.
  • Orders, invoices and export records: up to 5 years after the shipment, or longer where accounting, tax or customs rules require it.
  • Inquiry list in your browser: until you clear it. We do not receive it until you submit the form.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, or to object to certain processing. To make a request, email inquiry@ereachfoto.com. We may need to verify your identity before acting.

8. Security

The website is served over HTTPS. Access to inquiry emails is limited to staff who need it to answer you. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

If a data breach affects your personal information, we will notify you and the relevant authority where the law requires it.

9. Changes

We may update this policy when our practices change. The “last updated” date at the top shows the current version.

10. Contact

Questions about this policy or your data: inquiry@ereachfoto.com.