Terms of Service

Last updated: 11 November 2026

These terms govern your use of this website and any quotation request you send through it. By using the site you agree to them. If you do not agree, please do not use the site.

1. What this website is

This is a business-to-business product catalogue and inquiry service operated by Shenzhen E-Reach Technology Co., Ltd. It is not an online shop: there is no checkout, no online payment and no automatic order confirmation. Adding products to an inquiry list is a request for information, not an order.

2. Quotations

  • Prices are quoted per order and depend on quantity, destination, shipping method and stock at the time of quotation.
  • A quotation is valid for the period stated in it, or for 30 days if no period is stated.
  • Quotations are subject to stock and supplier confirmation. We will tell you before you commit if a model or quantity is unavailable.
  • Freight figures are estimates until the shipment is booked; actual charges may change with carrier rates, fuel surcharges or route changes.

3. Orders and payment

An order becomes binding only when we confirm it in writing (usually on a Proforma Invoice) and the agreed payment terms are met. Payment methods, deposits and balances are agreed per order. Until then, either party may withdraw.

4. Products, specifications and images

  • Product descriptions, specifications and images are provided for guidance. Colours, packaging and minor design details may change without notice.
  • Images may show optional accessories that are not included. Check the quotation and packing list for what is actually supplied.
  • Brand names and trademarks belong to their respective owners. We are a supplier / distributor unless we expressly state otherwise in writing.
  • We are not the manufacturer of the products we resell and do not warrant manufacturer specifications beyond what the manufacturer provides.

5. MOQ, lead time and shipping

Minimum order quantities, lead times and transit times shown on the site or in a quotation are estimates. Lead time is the time to prepare goods at our premises in Shenzhen; transit time starts when the carrier collects the shipment. Delays caused by customs, carriers, weather or events outside our control do not entitle either party to cancel an order already in production or transit.

6. Title, risk and delivery

Unless the quotation states otherwise, shipments are made on the Incoterms® 2020 term named in the quotation — for example FOB Shenzhen or CIF your port. Risk passes to the buyer at the point defined by that term. Title passes when we have received payment in full.

7. Duties, taxes and import clearance

Unless expressly stated in the quotation, prices exclude import duties, taxes, VAT/GST and customs clearance charges at destination. These are the buyer’s responsibility. We can provide the export documents listed on the site, but we are not your customs broker.

You are responsible for obtaining any import licence or permit your country requires and for confirming that the goods may lawfully be imported there. You confirm that neither you nor the destination are subject to trade sanctions that would prohibit the sale.

8. Shortages and defects

Please check the cartons against the packing list when they arrive. If anything is short, damaged or not as ordered, notify us in writing within 15 days of delivery and include photographs of the cartons, the shipping mark and the affected items. We will investigate with the manufacturer or the forwarder and agree a remedy with you case by case.

Where the manufacturer offers a warranty, that warranty passes to you. We do not provide a separate warranty of our own.

9. Intellectual property

The layout, text and original images on this site are owned by Shenzhen E-Reach Technology Co., Ltd. or used with permission. You may view and print pages for the purpose of evaluating our products. You may not scrape, republish or use the content for a competing catalogue without written permission. Brand logos remain the property of their owners.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profit, lost business or loss of data, arising from use of this website or from a quotation. Nothing in these terms limits liability that cannot be limited by law.

Our total liability for any claim arising out of an order is limited to the invoiced value of the goods giving rise to that claim.

11. Force majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, port or carrier disruption, customs action or shortages from the manufacturer. We will tell you promptly and work with you on a revised schedule.

12. Changes to these terms

We may update these terms when our services or legal requirements change. The “last updated” date at the top shows the current version; continued use of the site after an update means you accept the revised terms.

13. Governing law

These terms are governed by the laws of the People’s Republic of China. Disputes will be submitted to the competent court in Shenzhen, Guangdong, unless a mandatory rule of your local law gives you a different forum.

14. General

If any provision of these terms is found unenforceable, the remaining provisions stay in force. These terms, together with the quotation and any order confirmation, are the entire agreement between us for the supply of goods. Where these terms are translated, the English version governs.

15. Contact

Questions about these terms: inquiry@ereachfoto.com